Legal and Account Access FAQs
Visit the login page and tap 'Forgot Password'. Enter your registered email and we'll send a reset link within 2 minutes. Click the link, choose a new password and log back in. If you don't see the email, check your spam folder. Contact support if the link expires.
Yes. Go to your Account Settings inside the lobby and update your email or phone number. The change takes effect immediately. If you need to update your withdrawal payment method or registered name, contact support for security verification.
Deposits via DANA, OVO, GoPay and QRIS usually clear in under a minute. Once credited, funds are non-refundable as per our account terms. If a deposit fails to arrive, contact support with your transaction ID and we'll investigate within 24 hours.
When you request a withdrawal, we verify your identity and account balance. Verification typically takes 24 hours. Withdrawals are processed to your registered payment method. Funds usually arrive within 2-4 hours for DANA, OVO and GoPay; QRIS transfers may take longer depending on your bank.
We do not sell your personal data. We share account and payment information only with payment processors and licensed partners necessary to operate your account and comply with local law. All third parties are bound by confidentiality agreements.
Email support with your username and registered email requesting account closure or a data export. We will confirm your identity and process your request within 7 business days. Closing your account stops all gameplay and withdrawals until you reopen it.
Contact support immediately with your account username and the transaction details. Include the date, amount and game or payment method involved. We will review your login history and investigate within 24 hours. Do not share your password or OTP with anyone.
